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Parsashiva

Online support

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It would be so great if there could be an online support system, a small tab below the website, like the intercom platform provides! this way the customers could easily solve their problems and get answers for their questions. I think it is a necessity! 

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We don't really have customers, this is just a forum so support issues in themselves will be fairly limited. I've answered your other support questions so if you need any more help feel free to make another post and ask. Most of the stuff though has been answered and explained in pinned posts around the forum, especially in Announcements and the Genesis General Discussion.

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I see, however even on your website! online support is not available neither I could find anyways to contact you! I did however text on the telegram group chat which again! I have not received any answers! 

Myself, I own 40 websites where I sell my products and since I needed to force the customer into a landing page, where no menu is available, an online chat come in handy very much ;) 

It is of course just a suggestion and not a complain! but as much as I have investigated on Genesis coins, it would be a pity to lose potential customers for weak marketing!

Thank you :)  

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Online support like you said isn't something we''re going to add as we don't feel we need it, at least in this moment in time with what Genesis offers. I agree though that maybe we could make it clearer how to contact us but again, most support issues would come from using the forum such as with points, cashing out etc and we feel all of that can be handled best in one place right here.

Also, your question on Telegram got answered within half an hour, as long as it's within our timezone we're usually pretty quick at replying :)

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